Terms and Conditions - Dalston House Clearance

Welcome to Dalston House Clearance. These Terms and Conditions govern your use of our services and outline the rights and responsibilities of both the customer and Dalston House Clearance. By engaging our services, you agree to comply with and be bound by these terms.

1. Scope of Services

Dalston House Clearance provides comprehensive house clearance services, including the removal, disposal, and recycling of unwanted items from residential properties. Our services encompass:

Furniture clearance
Appliance removal
Garden waste disposal
Estate clearance
Office clearance

1.1 Additional Services

In addition to standard clearance services, we offer specialized services such as:

Secure document disposal
Hazardous waste removal
Antique and valuable item handling

2. Booking and Confirmation

To secure our services, customers must provide accurate and complete information during the booking process. Upon confirmation of your booking, Dalston House Clearance will provide an estimated schedule and outline any specific requirements.

2.1 Changes to Bookings

If you need to modify or cancel your booking, please notify us at least 48 hours in advance. Failure to do so may result in cancellation fees.

3. Payment Terms

Our pricing structure is transparent and competitive. Payment terms are as follows:

Quotation Acceptance: A deposit may be required upon acceptance of the quotation.
Final Payment: The remaining balance is due upon completion of the clearance services.
Payment Methods: We accept various payment methods, including cash, credit/debit cards, and bank transfers.

3.1 Late Payments

Late payments may incur additional charges. It is essential to adhere to the agreed payment schedule to avoid any disruptions to our services.

4. Customer Responsibilities

Customers are expected to:

Provide access to the property during the scheduled clearance time.
Ensure all valuable or sensitive items are specified and secured.
Comply with any specific instructions related to the clearance process.

4.1 Property Condition

Dalston House Clearance is not responsible for pre-existing damage to property due to factors beyond our control. We commit to handling your items with care, but natural wear and tear may occur during the clearance process.

5. Liability and Insurance

Dalston House Clearance maintains comprehensive insurance coverage to protect both our clients and our company against potential losses or damages. However, we are not liable for:

Items of sentimental value specified by the customer.
Pre-existing property damage not caused by our team.
Delayed services due to unforeseen circumstances such as extreme weather or emergencies.

5.1 Claims

Any claims for damaged or lost items must be reported within 48 hours of service completion. We will investigate and address valid claims promptly and fairly.

6. Privacy Policy

Your privacy is important to us. Dalston House Clearance is committed to protecting your personal information in accordance with relevant data protection laws. We collect, use, and store your data solely for the purpose of delivering our services.

6.1 Data Security

We implement robust security measures to safeguard your information against unauthorized access, disclosure, or misuse. Your data will not be shared with third parties without your explicit consent, except where required by law.

7. Environmental Responsibility

Dalston House Clearance is dedicated to environmentally responsible practices. We prioritize recycling and proper disposal of waste to minimize environmental impact. Our commitment includes:

Sorting and recycling materials whenever possible.
Partnering with local recycling facilities.
Disposing of hazardous waste in compliance with environmental regulations.

7.1 Sustainable Practices

We continuously strive to improve our sustainability efforts by adopting innovative clearance methods and reducing our carbon footprint.

8. Cancellation and Refund Policy

We understand that circumstances may change. Therefore, our cancellation and refund policy is designed to be fair and transparent.

Cancellation: Notify us at least 48 hours before the scheduled service to avoid cancellation fees.
Refunds: Deposits are refundable if canceled within the stipulated time frame. Non-refundable deposits apply if the cancellation occurs within 48 hours of the scheduled service.

8.1 Rescheduling

We offer flexible rescheduling options based on availability. Contact us to arrange a new service date.

9. Dispute Resolution

In the event of a dispute, we encourage open communication to resolve issues amicably. If a resolution cannot be reached, the following steps will be taken:

Initial mediation between the customer and Dalston House Clearance.
Involvement of an independent arbitrator if needed.
Legal action as a last resort, in accordance with applicable laws.

9.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Dalston House Clearance operates. Any legal actions arising from these terms will be subject to the exclusive jurisdiction of the local courts.

10. Amendments to Terms and Conditions

Dalston House Clearance reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers through our official channels. Continued use of our services constitutes acceptance of the updated terms.

10.1 Notification of Changes

Customers will be notified of significant changes to the Terms and Conditions via email or other direct communication methods. It is the responsibility of the customer to stay informed about the latest terms.

11. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full effect. This ensures that the agreement remains legally binding and operational.

11.1 Entire Agreement

These Terms and Conditions constitute the entire agreement between Dalston House Clearance and the customer, superseding any prior agreements or understandings related to the services provided.

12. Acceptance of Terms

By booking and utilizing Dalston House Clearance’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

12.1 Acknowledgment

Your continued patronage signifies your acknowledgment and acceptance of our Terms and Conditions in their entirety.

13. Miscellaneous

These Terms and Conditions are subject to change without prior notice. It is advisable to review them periodically to stay informed about any updates or modifications.

13.1 Force Majeure

Dalston House Clearance is not liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental restrictions.